Terms of Service

01Acceptance of These Terms

By using this website or by engaging LUVASA DISTRIBUTION, LLC for any distribution service, you confirm that you have read and accepted these Terms of Service. If you are accepting on behalf of a company, you confirm that you have authority to bind that company to these terms. If you do not accept these terms, you must not use the website and you should not arrange freight work with us.

These terms apply together with any written quote, service schedule or account agreement that we provide. Where a signed agreement conflicts with these terms, the signed agreement controls for that specific service. Otherwise these terms are the complete understanding between you and LUVASA DISTRIBUTION, LLC regarding the website and the standard services described here.

02Our Services

LUVASA DISTRIBUTION, LLC operates an exterior loading dock platform and distribution yard. We receive freight at our bumpers, verify case counts against an inbound manifest, stage freight in taped lanes on the platform, build and wrap pallets, transfer freight between trailers, run regional delivery routes and hold purchased inventory on request.

The services we offer include wholesale case distribution, retail replenishment programs, pallet build and wrap, cross-dock transfers, regional route delivery and inventory hold programs. We may decline a particular job if it falls outside our equipment, our staffing or our safety limits, and we may subcontract a portion of a route when that is the practical way to serve a customer.

We do not act as a common carrier, a customs broker, a freight forwarder for international shipments or a warehouse licensed for a category of goods we are not equipped to store. If your freight requires a specialized facility, we will tell you rather than accept a job we cannot perform safely.

03Eligibility and Business Use

Our services are offered to businesses and to adults acting in a commercial capacity. By engaging us you confirm that you are at least eighteen years old and that you are authorized to commit the freight and the payment obligations involved. A personal consumer shipment is outside the ordinary scope of our platform.

Business customers must provide accurate legal entity details, including the company name, billing address and the contacts who are authorized to release or receive freight. You are responsible for keeping those details current. A release instruction from an unauthorized contact may be refused until it is verified against the account record.

We may request documentation to confirm identity or authority, such as a business registration record or a letter of authorization. Refusal to provide reasonable confirmation may prevent us from releasing held freight or opening an account, and that refusal is a protection for your own shipment as much as for us.

04Quotes and Pricing

A quote from LUVASA DISTRIBUTION, LLC describes the work we expect to perform and the price for that work. Quotes are based on the information available at the time, including case counts, pallet counts, appointment windows, delivery distance and any special handling. A quote is valid for the period stated in it or, if no period is stated, for fourteen days.

If the actual job differs materially from the quote, we will tell you before proceeding and explain the revised price. Common reasons for a revision include a higher case count than described, a delivery location that requires additional labor or a schedule change that forces a separate trip. We do not add surprise charges after the work is complete without having raised the change first.

Prices are stated in United States dollars unless a quote says otherwise. Fuel, toll and accessorial charges may apply where they are a real cost of the route, and any such charge will be identified in the quote or in the account agreement rather than hidden in a generic fee.

05Scheduling and Appointments

Freight work begins with a confirmed appointment. An appointment reserves a receiving window at our bumpers, a staging lane on the platform and, where relevant, a place on a regional route. We confirm appointments in writing, and both parties are expected to meet the confirmed time.

If you need to change an appointment, tell us as early as you can. A change made with reasonable notice can usually be accommodated within the same week. A change made after a trailer is already in transit or a route truck is already loaded may incur a wait charge or a rescheduling fee, because the labor and equipment have already been committed.

If we must change an appointment because of weather, equipment failure, road closure or a similar event, we will notify you as soon as we know and offer the earliest alternative window. Scheduling changes caused by factors outside our control are handled under the force majeure section of these terms.

06Freight Requirements

Freight must be presented in a condition that can be handled safely. Cases should be intact, pallets should be sound and loads should be stable enough to move with a pallet jack and to travel on a highway. You are responsible for packaging that protects the product through normal handling, and for labeling that clearly identifies the consignee and the destination.

You must provide accurate information about the weight, dimensions and nature of the freight. This information allows us to plan pallet builds, select the right equipment and keep loads within legal highway limits. A load that is heavier or larger than described may have to be reworked, and the cost of that rework is the responsibility of the customer who provided the inaccurate description.

Hazardous materials, temperature sensitive goods and high value items require advance disclosure and our written acceptance before they are shipped. Never present such goods as ordinary freight, because the handling requirements are different and an undisclosed hazard endangers our team and every other load on the platform.

07Prohibited and Restricted Goods

We do not accept freight that is unlawful to possess, transport or deliver. This includes illegal drugs, stolen property, unlicensed firearms, counterfeit goods and any item that is subject to a legal restriction we are not equipped to satisfy. We may refuse, hold or report a shipment when we have a reasonable belief that it is unlawful.

Certain goods are restricted rather than prohibited and may be accepted with advance written agreement. Restricted categories can include flammable liquids, compressed gases, lithium batteries, live plants, perishable food and alcohol where licensing applies. If your freight may fall into a restricted category, disclose it during the quote so that we can decide whether and how to handle it.

If prohibited goods are discovered after acceptance, we may stop the shipment, isolate the freight and notify the appropriate authority. The customer who presented the goods is responsible for any cost, loss or penalty that results from the misrepresentation.

08Counts, Seals and Discrepancies

We count freight at the bumpers against the inbound manifest and record the result on the door schedule. That count becomes the working reference for the job. Where the count does not match the manifest, we write the discrepancy immediately and inform the customer or the delivering carrier while the trailer is still at the platform.

Outbound trailers are sealed with a numbered seal that is recorded against the route sheet. The seal number is the basis for any later question about the integrity of a load. If a seal arrives intact, the count we recorded at loading is presumed correct. If a seal arrives broken or the number does not match, we investigate before reaching any conclusion.

Claims about a shortage or a mis-delivery should be raised promptly, because evidence such as a dock note or a driver record is most reliable while the event is fresh. A claim raised weeks after delivery is difficult to investigate fairly for either party, and the time limits in the liability section apply to all claims.

09Delivery and Route Service

Regional route delivery leaves our platform on a fixed afternoon window. We plan the sequence of stops so that each receiving location is reached during the hours it has told us it can receive. If a stop is closed, blocked or unable to accept freight at the agreed time, we will attempt to contact the receiving contact and may return the freight to the platform.

A failed delivery caused by the customer is not a completed delivery. A return trip or a redelivery may be charged separately, and held freight becomes subject to the ordinary storage terms until it is collected or redelivered. We will document the attempted delivery and share the record on request.

Delivery completes when the freight is accepted at the delivery location or when it is placed in an area the customer has designated for unattended receipt. Once accepted, risk of loss passes to the receiving party, except to the extent a claim arises from our own handling as described in the liability section.

10Held Inventory and Storage

Inventory hold programs allow purchased freight to wait on our platform for a defined period. Held pallets are staged in a marked lane, counted on arrival and re-counted on request. We release held inventory only on a written instruction from an authorized contact on the customer account.

Free hold periods are stated in the applicable quote or service schedule. Beyond a free period, storage charges may apply and will be communicated before they begin. Freight held for an extended period without instruction or payment may be treated as abandoned in accordance with applicable law, and we will make reasonable efforts to contact the customer before taking any such step.

While freight is held, we protect it with the ordinary care we give to all freight on the platform, including routine checks of wrap integrity. We do not insure held inventory unless a specific written arrangement says otherwise, so a customer should maintain its own coverage for goods stored here.

11Customer Duties

Customers have duties that make reliable distribution possible. Provide accurate freight information, meet confirmed appointments, ensure that packaging and labeling are adequate, and keep a current list of authorized contacts on file. Those four habits prevent most of the disputes that arise in freight work.

Customers must also comply with the safety rules of the platform. Our yard is an active industrial area with trailers, levelers, pallet jacks and moving equipment. Visitors must remain in designated areas, must follow direction from our team and must not bring children onto the slab. A customer who sends a visitor to our platform is responsible for that visitor conduct.

Finally, customers must pay for the services they receive according to the agreed terms. A customer who withholds a valid invoice without a good faith dispute interferes with the cash flow that keeps a small platform operating, and that behavior may lead to suspension of services under the termination section.

12Payment Terms

Payment terms are stated in the quote, the service schedule or the account agreement. Unless stated otherwise, invoices are due within thirty days of the invoice date. We may ask a new customer for payment at the time of service or for a deposit before a large job, and we may extend credit terms to established accounts at our discretion.

Late payment may result in a finance charge on the outstanding balance where the law permits, together with suspension of services and reasonable collection costs. Before suspending services we will contact you to discuss the balance, because a short conversation resolves most billing questions faster than a formal step.

If you dispute an invoice, tell us in writing within fifteen days and identify the specific charge at issue. We will review the record and respond. Amounts that are not in dispute remain payable on the original schedule, so a partial dispute does not delay payment of the undisputed portion.

13Liability and Claims

LUVASA DISTRIBUTION, LLC is responsible for the care we exercise over freight while it is in our custody on the platform and on our regional routes. Our liability for loss or damage is limited to the lesser of the actual loss or the value of the affected goods, and it does not extend to indirect, incidental or consequential losses such as lost profits or lost business opportunity.

We are not liable for loss or damage caused by improper packaging, inaccurate freight descriptions, concealed damage that existed before arrival, inherent vice of the goods, or acts of a third party carrier outside our control. We are also not liable for delay caused by weather, road closure or an event described in the force majeure section.

Claims must be submitted in writing to LUVASA DISTRIBUTION, LLC at 1031 W 720 N, Orem - 84057-3592, United States (US) or by email to studio@luvasadistro.hair. A claim for visible loss or damage should be submitted within fifteen days of delivery, and any claim must be submitted within ninety days of delivery. A claim submitted after those periods may be declined because the evidence needed to resolve it fairly is no longer reliable.

14Insurance

Customers are encouraged to maintain insurance on their goods while those goods are in transit or in storage. Our liability limits may be lower than the full value of a shipment, and a customer own policy can close that gap. For high value freight, tell us during the quote so that we can discuss handling and any additional arrangement.

We maintain commercial cover appropriate to a distribution platform of our size, including general liability coverage for our premises. A certificate of insurance is available to active business customers on request. The existence of insurance does not expand the liability limits in these terms.

15Indemnity

You agree to indemnify and hold harmless LUVASA DISTRIBUTION, LLC and its team from claims, losses, damages and costs that arise from your breach of these terms, from inaccurate freight information you provide, from prohibited goods you present, or from the condition of freight you deliver to us.

This indemnity covers reasonable legal costs where a third party brings a claim that results from your conduct. It does not apply to the extent a loss results from our own negligence or from our failure to meet the standard of care described in these terms.

16Force Majeure

Neither party is liable for a failure to perform caused by an event beyond reasonable control. Such events include severe weather, flooding, wildfire, earthquake, road closure, highway restrictions, labor disruption, power failure, cyber incident, epidemic and any act of government. During such an event, the affected party will notify the other promptly and will resume performance as soon as it is reasonably possible.

A force majeure event does not erase accrued payment obligations for services already performed. It does allow a reasonable extension of time for the interrupted work, and where the interruption is prolonged, either party may end the affected portion of the service without penalty.

17Suspension and Termination

Either party may terminate a service arrangement with written notice. We may suspend or terminate services immediately if a customer presents prohibited goods, fails to pay a valid invoice after notice, endangers our team or violates these terms in a serious way. Where the situation is less serious, we will usually give notice and an opportunity to correct the problem.

When an arrangement ends, outstanding charges remain payable, held freight must be collected within a reasonable time, and each party returns or destroys the other party confidential information as appropriate. Sections that by their nature should survive termination, including liability, indemnity and governing law, continue to apply.

18Intellectual Property

The text, layout, graphics and code of this website are owned by LUVASA DISTRIBUTION, LLC or used with permission and are protected by applicable intellectual property law. You may view and print the pages for your own business purposes, but you may not copy, republish or distribute the content for commercial gain without written permission.

The name LUVASA DISTRIBUTION, LLC and any associated marks are the property of the company. Nothing on this website grants a license to use those marks except as needed to refer to our services accurately and in good faith.

19Website Use and Conduct

You agree to use this website lawfully and not to interfere with its operation. You must not attempt to gain unauthorized access to the site or its server, submit malicious code, scrape the site at a volume that degrades service, or use the contact form to send unlawful, misleading or abusive messages.

The website is provided on an as available basis for information and enquiry. While we work to keep the information accurate, prices, schedules and service details may change, and the website does not create a binding quote by itself. A binding quote is created only by a written confirmation from LUVASA DISTRIBUTION, LLC.

20Governing Law and Disputes

These terms are governed by the laws of the State of Utah and the applicable laws of the United States, without regard to conflict of law rules. The state and federal courts located in Utah have jurisdiction over any dispute that is not resolved by discussion.

Before starting formal proceedings, the parties agree to attempt to resolve a dispute through good faith discussion. Many freight disputes turn on a dock note, a seal number or a count that can be checked quickly, and a direct conversation usually produces a faster and fairer result than litigation.

21Changes to These Terms

We may update these Terms of Service as our services or the law change. The version posted on this page is the version in effect. When we make a material change, we will update the date at the top of the page and, for active customers, note the change in our correspondence. Continued use of the website or continued engagement of services after an update means that you accept the revised terms.

If you do not agree to a revised term, contact us to discuss it or stop using the service. A change will not retroactively alter the terms of a job that was already confirmed and in progress at the time of the change.

22Contact Information

Questions about these Terms of Service, a quote or an active job are welcome at the dock office. Please use the details below and include your company name and any relevant reference so that we can find your records quickly.

• Company: LUVASA DISTRIBUTION, LLC
• Address: 1031 W 720 N, Orem - 84057-3592, United States (US)
• Email: studio@luvasadistro.hair
• Telephone: +17623675086

By reading these terms you have a clear picture of how we work: freight is counted at the bumpers, staged in taped lanes, sealed with a numbered seal and released on an agreed route. When both parties follow this framework, the result is the outcome our platform was built for, which is freight that is loaded, sealed and on the road by noon.